Purchasing way
In the web page of each product you can find the botton “Add to Cart” to choise the product and to know the delivery costs. In order to registrer on our web site you have to click the botton “Go to Checkout”, then you have to write the delivery address and choise the way of payment you want and finish the order.
Payment
These are the ways of payment anticipated that we accept.
- Bank transfer: you will receive to your email the order confirmation with our banking coordinates to send us the payment;
- Credit card Visa, MasterCard, Maestro, Bancontact: On our website, during the order procedure there will be the possibility to pay in safe way with your card;
- SOFORT Banking, Giropay, EPS, iDEAL;
- Pick and Pay: you can withdraw and pay the products in our building (making an appointment).
Shipping
Indicatively the delivery time is 2-5 days.
We remember you that you can withdraw and pay the products in our building (making an appointment).
When the forwarder deliver you the goods, you should check that the packing is under good condition and that it has not been opened. You have to signal the possible anomalies on the paper that the forwarder shows you writing "with reserve of control". In lack of this reserve, subsequently it won't be possible to complain any type of problem to the forwarder.
Our goods is shipped with protective packaging to avoid every type of damage during the transport.
Returns policy
If the client is not satisfied about our product or our service, he can give back the goods and he can receive back his payment within 14 days.
The costs of the shipping return must be paid by the customer.
The goods must come back in the origin packaging completed of all the accessories and with the user guide; the product must not be used or damaged.
It must be in perfect condition in order to sell it again.
If the product is not completed or damaged or used or if the packaging is damaged, the customer will not be fully refunded.
Warranty
All our products have a guarantee at least of 2 years.
The guarantee can be wide to more years directly from the producer.
In case of problems during the guarantee, You can return the product to us for repair or contact the manufacturer.
The guarantee is not valid if the problem is caused by a wrong use, by a wrong installation or an installation done by personal not qualified.
Privacy
The pesonal information request during the registration on our web site and during the order compilation will be dealed with the maximum discretion and will be not transmitted to other people.
We guarantee to our customers the law respect about the treatment of personal information.
We don’t know your credit card datas because they are transmitted directly to the bank without being stored on our computers and servers. Your datas are transfered with the maximum security throught TLS and SSL systems.